Warranty & Service


BroilKing products warranted to be free from defects in material and workmanship under normal use and service for a period of two (2) years from the date of purchase by the user thereof.

To obtain service during warranty period, call BroilKing at 860-738-2200 for the nearest service location, which differs by product. All ranges, steamers, buffet servers and warming trays must be returned to the Factory for service. (If returning the unit directly to BroilKing for service, contact us first for a Return Authorization Number to write on the carton. Then pack the appliance carefully and return the appliance, insured and freight prepaid, to the BroilKing factory: BKmfg., 200 International Way, Winsted, CT 06098, Phone: 860-738-2200, Fax: 860-738-9404). Proof of purchase is required when requesting warranty service - SAVE YOUR SALES RECEIPT. Send a copy of your receipt along with a note stating your name, address, phone number, and the nature of the problem, and requesting warranty service. Be sure to package the unit carefully; we are not responsible for damage occurring during shipment to the repair facility.
   This warranty is extended only to the original purchaser and does not apply to shipping damage, accidental breakage, alteration, tampering, misuse or abuse, commercial use, unreasonable use, or to damage to the product (not resulting from defect or malfunction) while in the possession of the consumer. Lost or broken cordsets, breakage of glass, nonstick or other coatings are not covered by this warranty.
   BKmfg. disclaims all responsibility for consequential, incidental, or commercial losses caused by the use of this product.  Some states do not allow this exclusion or limitation of incidental or consequential losses, so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights, and you may also have other legal rights, which vary from state to state.
Warranty is applicable only in USA*.
We recommend that you record the following information for warranty purposes:
Purchase Date: __________________________________________________
Type of Product:_________________________________Model #__________
Dealer Purchased From:__________________________________________

Page Updated 6-21-2017