Warranty & Service

BroilKing Basic Products
LIMITED ONE-YEAR WARRANTY
This product is warranted to be free from defects in material and workmanship under normal use and service for a period of one (1) year from the date of purchase by the user thereof,or for a maximum period of eighteen (18) months from the date of manufacture if unit was a gift (refer to ink stamp or black dated sticker on appliance; removing sticker voids the warranty.)

BroilKing Professional
& Specialty Products
LIMITED TWO-YEAR WARRANTY
This product is warranted to be free from defects in material and workmanship under normal use and service for a period of two (2) years from the date of purchase by the user thereof, or for maximum period of thirty (30) months from the date of manufacture if unit was a gift (refer to ink stamp or black dated sticker on appliance; removing sticker voids the warranty)  ***

                                                    (Warranty continued:)
  To obtain service during warranty period, call BroilKing at 860-738-2200 for the nearest service location, which differs by product. All ranges, steamers, buffet servers and warming trays must be returned to the Factory for service. (If returning the unit directly to BroilKing for service, contact us first for a Return Authorization Number to write on the carton. Then pack the appliance carefully and return the appliance, insured and freight prepaid, to the BroilKing factory: BKmfg., 200 International Way, Winsted, CT 06098, Phone: 860-738-2200, Fax: 860-738-9404). Proof of purchase is required when requesting warranty service - SAVE YOUR SALES RECEIPT. Send a copy of your receipt along with a note stating your name, address, phone number, and the nature of the problem, and requesting warranty service. Be sure to package the unit carefully; we are not responsible for damage occurring during shipment to the repair facility.
   This warranty is extended only to the original purchaser and does not apply to shipping damage, accidental breakage, alteration, tampering, misuse or abuse, commercial use, unreasonable use, or to damage to the product (not resulting from defect or malfunction) while in the possession of the consumer. Lost or broken cordsets, breakage of glass, nonstick or other coatings are not covered by this warranty.
   BKmfg. disclaims all responsibility for consequential, incidental, or commercial losses caused by the use of this product.  Some states do not allow this exclusion or limitation of incidental or consequential losses, so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights, and you may also have other legal rights, which vary from state to state.
Warranty is applicable only in USA*.
We recommend that you record the following information for warranty purposes:
Purchase Date: __________________________________________________
Type of Product:_________________________________Model #__________
Dealer Purchased From:__________________________________________
_

***SEE BELOW FOR SEPARATE BUFFET WARMING CARTS WARRANTY***


***BROILKING BUFFET WARMING CARTS***
LIMITED TWO-YEAR WARRANTY

     This product is warranted to be free from defects in material and workmanship under normal use and service for a for a period of two (2) years from the date of purchase by the user thereof, or for maximum period of thirty (30) months from the date of manufacture if unit was a gift (refer to ink stamp or black dated sticker on appliance. Removing sticker voids the warranty.)  
    Warranty provides repair of unit. Please note: This appliance is a carry-in service item (except Grand size models: WBC-4RT, WBC-4SP, WBC-5RT, WBC-5SP, which have on-site service warranty); customer is responsible for packaging the unit securely and returning it to BroilKing* or an authorized service center for service, along with a copy of your original dated purchase receipt, a description of the problem, and your name, shipping address and phone number. (Warranty provides repair of unit
     -If sending it to BroilKing, ship to: BroilKing, Attn: REPAIR, 200 International Way, Winsted, CT 06098. *Call BroilKing at 860-738-2200 for Return Authorization Number BEFORE returning any item directly to BroilKing for repair. Return Authorization Number MUST be written on outside of carton to track the unit and avoid service delays.
    
-If not sending it directly to BroilKing for service, call us at 860-738-2200 for the location of your nearest authorized service center.
     When shipping the unit for service, we recommend that you insure it for its original purchase price. Be sure to package the unit carefully; BroilKing is not responsible for damage or loss of unit in transit to service location. **Save original carton in case required for possible future service needs.
     This warranty is extended only to the original purchaser and does not apply to shipping damage, accidental breakage, alteration, tampering, misuse or abuse, commercial use, unreasonable use, external service or repair attempts by unauthorized personnel, or damage to the product (not resulting from defect or malfunction) while in the possession of the consumer. Broken cordsets, breakage of lids and/or casters are excluded from this warranty.
     BroilKing disclaims all responsibility for consequential, incidental, or commercial losses caused by the use of this product. Some states do not allow this exclusion or limitation of incidental or consequential losses, so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights, and you may also have other legal rights, which vary from state to state.
Warranty is applicable only in the 48 contiguous US states.

Page Updated 4-2-20153